Essential Guide to Forwarders in Singapore

What is a Freight Forwarder in Singapore?

A freight forwarder in Singapore is a company that specializes in arranging the storage and shipping of goods on behalf of individuals or businesses.

They act as intermediaries between shippers and carriers, handling various aspects of the logistics process, including documentation, customs clearance, transportation, and warehousing.

Freight forwarders in Singapore play a crucial role in international trade by coordinating the movement of goods across different modes of transportation (such as sea, air, road, or rail) to ensure timely and efficient delivery. They have expertise in navigating complex customs regulations and managing the logistical complexities of transporting goods globally.

Singapore, a central hub for trade and shipping in Asia, has numerous freight forwarding companies offering a range of services to facilitate the smooth movement of goods regionally and globally.


  • Negotiating and booking transportation: Freight forwarders arrange rates and book transportation with airlines, shipping lines, and trucking companies, depending on the type of cargo and destination.
  • Arranging customs clearance and documentation: They prepare all required documentation for customs clearance, including invoices, packing lists, and certificates of origin.
  • Managing warehousing and distribution: Freight forwarders can arrange for storage of goods before shipping and control their distribution to final destinations.
  • Providing insurance and risk management: They offer insurance services to protect the cargo against loss or damage during transit.
  • Offering logistics consulting: They provide expert advice and solutions to optimize shipping costs and efficiency.

Types of Goods Handled:

  • Large and bulky shipments: This includes machinery, furniture, industrial equipment, and large quantities of manufactured goods.
  • Hazardous materials: Some freight forwarders specialize in handling hazardous materials, requiring special handling and permits.
  • Perishable goods: They can handle temperature-controlled transportation for food and other perishable items.
  • Project cargo involves complex logistics for large-scale projects like construction or oil and gas exploration.

Benefits of Using a Freight Forwarder:

  • Expertise and experience: Freight forwarders have extensive knowledge of international shipping regulations and procedures.
  • Cost savings: They can negotiate better rates with carriers and optimize shipping routes to save costs.
  • Reduced administrative burden: They handle all necessary paperwork and documentation, simplifying the shipping process.
  • Enhanced visibility and control: They provide tracking and reporting tools to monitor the movement of your cargo.
  • Risk management: They offer insurance services to protect your goods.

Choosing the Right Freight Forwarder:

When selecting a freight forwarder, consider these factors:

  • Experience and reputation: Choose a company with a proven track record and expertise in handling your type of cargo.
  • Services offered: Ensure they offer the required services, including transportation, customs clearance, and warehousing.
  • Competitive rates: Compare rates from several companies to find the best value for your money.
  • Global network: Choose a company with a worldwide network to ensure efficient and reliable transportation to your chosen destination.

Which is the Best Parcel Forwarding Service in Singapore?

A parcel forwarding service in Singapore acts as an intermediary between you and online retailers based abroad. They provide you with a local Singapore address where you can have your online purchases delivered. Once your packages arrive at their warehouse, they consolidate them (optional) and then ship them to your final destination, anywhere in the world.

Here are some famous parcel forwarding services in Singapore:

Feature vPost ComGateway Buyandship ezbuy
Price Low to moderate High Moderate Low
Speed Moderate High Moderate Moderate
Reliability High High High Moderate
Customer Service Moderate High High Moderate
Popularity High Moderate High High

The cheapest parcel forwarding service is vPost.

  • Offers competitive rates, especially for regular users who benefit from tiered membership discounts.
  • Frequently runs promotions and offers bundle deals.
  • Provides various shipping options to help users find the most affordable solution.

For speed, reliability and customer service, the best parcel forwarding service is ComGateway. It offers:

  • Dedicated account managers: Users benefit from personalized service and assistance from dedicated account managers who can address their specific needs and queries.
  • Excellent customer service: ComGateway consistently receives positive feedback regarding its customer service, which is responsive, helpful, and dedicated to resolving user concerns.
  • High reliability: ComGateway ensures minimal delays and a safe package journey with secure facilities and advanced tracking systems.
  • Value-added services: ComGateway offers additional services like repacking, photo-taking, and insurance, providing a more comprehensive and convenient experience.

Who is the Best Forwarder

For Freight Forwarding:

1. Kuehne + Nagel:

  • Strengths: Largest freight forwarder in Singapore, offering comprehensive services like sea freight, air freight, land transport, and contract logistics.
  • Weaknesses: It may be less competitive for smaller shipments than specialized forwarders.

2. DHL Global Forwarding:

  • Strengths: Global network and strong presence in Singapore, providing reliable and efficient solutions for international freight forwarding.
  • Weaknesses: It may be less cost-effective for niche industries than specialized forwarders.

3. DSV:

  • Strengths: Strong air and ocean freight expertise, offering innovative solutions for temperature-controlled and hazardous cargo.
  • Weaknesses: It may not offer the same level of personalized service as smaller forwarders.

4. Star Concord:

  • Strengths: Leading provider in Singapore, offering freight forwarding, cargo consolidation, warehousing, and supply chain management services.
  • Weaknesses: May not offer specialized services for specific industries compared to some competitors.
Feature Kuehne + Nagel DHL Global Forwarding DSV Star Concord
Strengths Largest network, comprehensive services, reliable Global network, efficient solutions, strong presence Air & ocean freight expertise, innovative solutions, temperature-controlled Leading provider, warehousing & supply chain management
Weaknesses Less competitive for smaller shipments Less cost-effective for niche industries May not offer personalized service May not offer specialized services for specific industries
Services Offered Sea freight, air freight, land transport, contract logistics Sea freight, air freight, customs clearance, warehousing Sea freight, air freight, project logistics, hazardous cargo Sea freight, air freight, warehousing, trucking, supply chain management
Price Moderate to high Moderate to high Moderate to high Moderate to high

For Parcel Forwarding:

1. vPost:

  • Strengths: Competitive rates, a vast network of international warehouses, a user-friendly platform, and reliable service.
  • Weaknesses: Delivery times and limited value-added services may be slightly slower than some competitors.

2. ComGateway:

  • Strengths: Fastest delivery times, dedicated account managers, excellent customer service, and various value-added services.
  • Weaknesses: Highest price point, limited consolidation options.

3. ezbuy:

  • Strengths: Most affordable rates for smaller packages, convenient e-commerce integration, and frequent promotions.
  • Weaknesses: Limited customer service, basic features, and potential delays for larger packages.

4. Buyandship:

  • Strengths: Competitive rates for heavier packages, transparent pricing, and a simple website.
  • Weaknesses: Limited value-added services, less user-friendly platform compared to some competitors.
Feature vPost ComGateway ezbuy Buyandship
Strengths Competitive rates, wide network, reliable service, user-friendly platform Fastest delivery times, dedicated account managers, excellent customer service Most affordable for small packages, e-commerce integration, frequent promotions Competitive rates for large packages, consolidation options, user-friendly platform
Weaknesses Delivery times may be slower than some competitors, limited value-added services Highest price point, limited consolidation options Limited customer service, basic features, potential delays for larger packages Limited value-added services, customer service can vary, limited consolidation options
Services Offered Parcel forwarding, consolidation, storage, photo-taking, insurance Parcel forwarding, consolidation, repacking, photo-taking, dedicated account managers, insurance Parcel forwarding, consolidation, e-commerce integration Parcel forwarding, consolidation, e-commerce integration, repacking
Price Moderate High Low Moderate

What is the Role of a Forwarder

Both freight and parcel forwarders act as intermediaries in the logistics industry, facilitating the movement of goods between different locations. However, their roles and focus differ significantly due to the size and nature of the cargo they handle.

Here’s a table comparing the critical roles of freight forwarders and parcel forwarders:

Feature Freight Forwarder Parcel Forwarder
Primary Focus Large shipments of cargo Individual packages and smaller shipments
Client Base Businesses and corporations Individuals and businesses
Services Offered Transportation planning, routing, documentation, warehousing, distribution, customs clearance, insurance, risk management Consolidation, repackaging, storage, shipping options, tracking, customs clearance (optional)
Transportation Modes Air, sea, land Primarily air, sometimes sea
Pricing Negotiated based on volume and specific needs Rates based on weight and destination
Value-Added Services Dedicated account managers, specialized logistics solutions, project management Repacking, photo-taking, e-commerce integration

Key Points:

  • Freight forwarders:
    • Handle large quantities of cargo, often for international businesses.
    • Offer a broader range of services, including routing, warehousing, and risk management.
    • Negotiate rates with carriers based on volume and specific needs.
    • May offer specialized services for particular industries or cargo types.
  • Parcel forwarders:
    • Focus on individual packages and smaller shipments.
    • Cater to individuals and businesses who shop online or ship smaller items internationally.
    • Offer services like consolidation, repackaging, and storage to make shipping more convenient and cost-effective.
    • Charge rates are based on the weight and destination of the package.
    • May offer value-added services like e-commerce integration and photo-taking.

Understanding the roles and differences between freight and parcel forwarders allows you to choose the exemplary service to meet your specific shipping needs.

What is a Forwarder in Shipping

In shipping, a forwarder acts as an intermediary between shippers (individuals or businesses sending goods) and carriers (companies responsible for transporting goods like airlines, shipping lines, or trucking companies). They handle various tasks to ensure goods’ smooth and efficient movement from origin to destination.

Here’s a breakdown of the critical roles and responsibilities of a forwarder:

General Roles:

  • Planning and routing: Forwarders plan the most efficient and cost-effective route for transporting goods, considering transportation mode, transit times, and customs regulations.
  • Negotiating rates: They negotiate with carriers to secure their clients’ best possible shipping rates.
  • Documentation: They prepare and handle all necessary documentation, including bills of lading, invoices, customs clearance documents, and insurance certificates.
  • Tracking and tracing: They provide tracking information and keep clients updated on the status of their shipments.
  • Problem-solving: They address any issues or delays that may arise during the transportation process.

Specific Roles based on shipment type:

  • Freight Forwarder:
    • Primarily handles large quantities of cargo for businesses and corporations.
    • May specialize in specific industries or types of cargo (e.g., hazardous materials, perishable goods).
    • May offer additional services like warehousing, distribution, and project management.
  • Parcel Forwarder:
    • Focuses on individual packages and smaller shipments for individuals and businesses.
    • Often caters to online shoppers and businesses that ship internationally.
    • May offer value-added services like consolidation, repackaging, and e-commerce integration.

Benefits of using a forwarder:

  • Expertise and efficiency: Forwarders have extensive knowledge of the shipping industry and can navigate complex regulations and logistics challenges.
  • Cost savings: They can negotiate better rates with carriers and help clients optimize shipping costs.
  • Convenience: They handle all the paperwork and logistics, allowing clients to focus on their core business.
  • Peace of mind: They provide peace of mind by ensuring the safe and timely delivery of goods.

Choosing the right forward:

  • Consider your specific needs and requirements.
  • Compare rates and services offered by different forwarders.
  • Check their reputation and experience.
  • Read reviews and testimonials from other clients.

By understanding the role of a forwarder and choosing the right one for your needs, you can ensure a smooth and efficient shipping experience.