Essential Guide to the Top 10 Customs Clearance Services Companies in Malaysia

Choosing the correct customs clearance service provider in Malaysia is a critical decision for businesses engaged in international trade. 

Efficient customs clearance services ensure the smooth flow of goods across borders, compliance with regulatory requirements, and, ultimately, the success of cross-border transactions. 

This comprehensive guide aims to help businesses make informed decisions that align with their specific needs and goals. It discusses the types of customs clearance service companies in Malaysia, profiles of the top 12 customs clearance services and the factors for evaluating customs clearance services as potential partners.

Types of Customs Clearance Service Companies in Malaysia

First, we need to understand the types of customs clearance service companies in the country.

1. General Customs Brokers

General customs brokers provide a wide range of customs clearance services to businesses engaged in import and export activities. They offer comprehensive solutions for various industries and handle diverse customs requirements.

General customs brokers assist with documentation preparation, customs declaration filing, duty and tax calculation, compliance management, and coordination with customs authorities. They offer versatility and cater to clients from different sectors.

Suitable for businesses with diverse import and export needs spanning multiple industries that require a one-stop solution for customs clearance.

2. Specialised Customs Brokers

Specialised customs brokers focus on specific industries or niches, offering expertise tailored to the unique requirements of those sectors. They possess in-depth knowledge of industry-specific customs regulations, documentation, and compliance.

Specialised customs brokers provide industry-specific services, such as tariff classification, compliance advisory, and an in-depth understanding of sector-specific regulatory requirements. They primarily cater to businesses within a particular industry, such as automotive, pharmaceuticals, electronics, or textiles.

Suitable for businesses operating in industries with complex or highly regulated customs clearance processes that require industry-specific expertise and compliance.

3. Digital Customs Brokers

Digital customs brokers are modern customs clearance service providers that leverage technology and digital platforms to streamline import and export processes. They focus on digitising and automating customs clearance tasks.

Digital customs brokers prioritise automation, transparency, and real-time updates. They typically offer online portals or software solutions that enable clients to submit documentation, track shipments, and manage customs tasks digitally, reducing paperwork and improving efficiency.

Suitable for businesses looking to modernise and digitise their customs clearance operations, streamline processes, and gain real-time visibility into the status of their imports and exports.

4. Freight Forwarders Offering Customs Brokerage Services

Some logistics and freight forwarding companies in Malaysia provide integrated customs brokerage services alongside their transportation and logistics offerings. They offer an end-to-end solution that includes customs clearance and bonded warehouses.

These providers offer a seamless integration of customs clearance with transportation services. By handling both aspects, they aim to enhance efficiency and reduce coordination efforts for their clients.

Suitable for businesses seeking a comprehensive logistics and customs solution, as these providers can simplify supply chain management by offering both services under one roof.

5. Small and Medium-sized Enterprise (SME) Customs Brokers

SME customs brokers assist small and medium-sized businesses (SMEs) in Malaysia. They understand SMEs’ unique challenges and budget constraints when engaging in international trade.

SME customs brokers offer personalised services and cost-effective solutions tailored to the needs and limitations of smaller businesses. They often focus on providing value-added support to help SMEs navigate customs processes efficiently.

Suitable for small and medium-sized businesses seeking customised customs solutions that align with their budget and operational scale.


Top 10 Customs Clearance Service Companies in Malaysia

1. CEVA Logistics Malaysia

CEVA Logistics offers innovative logistics solutions with a global presence.

  • Customs clearance and compliance.
  • Trade advisory services.
  • Industry-specific solutions for automotive, consumer, and healthcare sectors.


2. DB Schenker Malaysia

DB Schenker offers integrated logistics solutions and has extensive industry-specific expertise.

  • Efficient customs clearance and documentation.
  • Comprehensive trade advisory services.
  • Customs duty optimisation strategies.
  • Tailored solutions for industries such as automotive, healthcare, and aerospace.


3. DHL Global Forwarding Malaysia

DHL Global Forwarding provides end-to-end logistics solutions and has a solid global presence.

  • Customs clearance and compliance services.
  • Trade advisory and regulatory compliance support.
  • Industry-specific expertise, including technology and life sciences.
  • Value-added services like temperature-controlled logistics.


4. Expeditors Malaysia

Expeditors Malaysia focuses on technology-driven solutions for efficient customs processing and has a robust global network.

  • Customs clearance and compliance.
  • Trade advisory services.
  • Supply chain optimisation solutions.
  • Specialised services for industries like retail and consumer goods.


5. FedEx Trade Networks Transport & Brokerage (M) Sdn. Bhd.

FedEx Trade Networks offers integrated logistics solutions focusing on time-sensitive shipments.

  • Customs brokerage and compliance services.
  • Consultation on import and export regulations.
  • Trade facilitation for time-critical cargo.
  • Access to FedEx’s global network.


6. GEODIS Malaysia

GEODIS focuses on end-to-end supply chain solutions and digital transformation.

  • Customs clearance and trade compliance.
  • Advanced digital solutions for supply chain visibility.
  • Industry-specific expertise, including e-commerce and fashion.


7. Kuehne + Nagel Malaysia

Kuehne + Nagel emphasises digital solutions and offers advanced supply chain visibility.

  • Customs clearance and brokerage services.
  • Trade compliance and risk management.
  • Digital solutions for real-time tracking and reporting.
  • Specialised services for the oil and gas, aerospace, and automotive sectors.


8. Panalpina World Transport (M) Sdn. Bhd.

Panalpina’s (part of the DSV group) expertise lies in the chemical and manufacturing industries, offering specialised solutions.

  • Customs clearance and documentation support.
  • Chemical logistics solutions.
  • Value-added services like order management and inventory control.


9. UPS Malaysia

UPS Malaysia is known for its global reach and advanced technology solutions.

  • Expert customs clearance services across industries.
  • Tariff classification assistance.
  • Trade compliance consulting.
  • Electronic data interchange (EDI) for streamlined documentation.
  • Specialised services for sensitive goods like pharmaceuticals and electronics.


10. Yusen Logistics Malaysia

Yusen Logistics emphasises environmental sustainability and green logistics solutions.

  • Customs clearance and trade compliance.
  • Consultation on environmental regulations and sustainability practices.
  • Tailored solutions for the automotive, aerospace, and retail industries.

Note: Please note that inclusion in this list does not imply an official endorsement by Luwjistik. These companies have been selected based on their widespread popularity and general opinion. We value your input if you believe any deserving ones have been left out.


Factors for Evaluating Customs Clearance Services

1. Expertise and Experience

Evaluate the provider’s expertise in customs clearance processes and regulations. Consider the provider’s industry experience and track record.

2. Service Portfolio

Assess the services offered, including import and export clearance, documentation, and value-added services. Determine if the provider offers specialised services tailored to your specific industries or needs.

3. Technology and Digitalisation

Explore the provider’s adoption of technology and automation in customs processes. Consider the availability of online platforms for tracking and managing shipments.

4. Customs Compliance

Examine the provider’s commitment to staying updated with changing customs regulations. Review their processes for ensuring compliance with trade laws.

5. Network and Reach

Evaluate the provider’s offices, agents, and partners network in Malaysia and internationally. Consider how their network can facilitate cross-border trade.

6. Transparency and Communication

Assess the provider’s transparency in pricing, fees, and service terms. Examine their communication channels and responsiveness to client inquiries.

7. Customs Valuation and Tariff Classification

Review the provider’s proficiency in customs valuation and tariff classification. Consider how their expertise can optimise duties and taxes for clients.

8. Customer References and Testimonials

Seek references or testimonials from other clients who have worked with the provider. Learn from the experiences of businesses with similar customs clearance needs.

9. Value-Added Services

Examine additional services such as warehousing, distribution, and trade advisory. Assess the value these services add to your overall logistics strategy.

10. Cost Structure and Transparency

Analyse the cost structures of different providers, including fees, tariffs, and hidden charges. Prefer providers with transparent pricing models.


How Luwjistik Helps

Luwjistik is a logistics platform solution designed to streamline processes and establish connections between companies and a network of service providers, offering a comprehensive platform to simplify your decision-making process when choosing the right customs brokerage in Malaysia.

Here’s how Luwjistik can assist you:

  • L-Freight
    • Luwjistik redefines how you manage customs processes by offering a comprehensive customs document submission and tracking system. We make the intricate world of customs clearance more accessible and transparent, ensuring your shipments navigate this complex landscape quickly and precisely.
  • Marketplace
    • Luwjistik’s marketplace opens doors to many network partners, some renowned customs brokers in Malaysia, such as the esteemed World Asia Logistics. This direct access facilitates swift and efficient collaboration, making finding the perfect service provider for your specific needs effortless.
  • L-Chat
    • Our innovative feature lets you connect directly and communicate with our network partners in real-time. These experts are well-versed in navigating the intricacies of customs clearance, and they stand ready to assist you at every step of the way. This personalised communication channel ensures you’re never alone in your logistical journey.

To embark on a transformative journey and explore these strategic logistics approaches, visit our website at or contact our representative at today.