Everything You Need to Know About Last Mile Delivery in Indonesia

Embarking on the journey to expand into Indonesia’s burgeoning e-commerce market, Singaporean businesses must recognise the importance of addressing last-mile delivery challenges. Indonesia’s unique geographical diversity, infrastructural intricacies, and dynamic e-commerce landscape demand a thorough understanding of this critical aspect.

This comprehensive article offers a deep dive into the complexities of last-mile delivery in Indonesia. It provides invaluable insights for enterprises seeking a successful foothold in this dynamic market.

Market Landscape

With its vast archipelago comprising over 18,110 islands, Indonesia presents unique challenges and opportunities for last-mile delivery. Key market factors include:

E-commerce Phenomenon

Before delving into the complexities of last-mile delivery, it’s crucial to grasp the broader context of Indonesia’s e-commerce explosion, which continues to attract global attention.

Regulations and Legal Framework

Navigating the legal and regulatory landscape is crucial when engaging in last-mile delivery in Indonesia, especially for Singaporean businesses. Compliance with local laws and regulations is essential to ensure a smooth and legally sound operation.

Customs and Import Regulations

Indonesia has specific customs and import regulations for goods entering the country. These regulations encompass:


Understanding the Indonesian tax system is crucial for managing costs and ensuring compliance. Key aspects include:

Licensing and Permits

Indonesia offers a variety of import permits tailored to specific goods and purposes. Here is an overview of some of the most common types:

  • General Importer Identification Number (API-U): Every business planning to import goods into Indonesia must secure an API-U, the company’s identification number for importing activities.
  • Specific Importer Identification Number (API-P): Certain products, including hazardous materials and used capital goods, necessitate a particular identification of importer number (API-P) as a prerequisite for importing them.
  • Customs Registration Number (NIK): This number is vital for customs clearance and is granted upon approval of the API-U or API-P.
  • Importer’s Registered Number (API-PER): Companies processing imported raw materials for export must obtain an API-PER.
  • Quota and Non-Quota Import Permits: Certain goods, such as agricultural products and textiles, demand quota permits that restrict the annual quantity imported, while non-quota permits are issued for goods exempt from such limitations.

Last Mile Delivery Challenges in Indonesia

Indonesia’s vast archipelagic geography and infrastructure complexities present formidable obstacles for last-mile delivery operations, creating a unique set of challenges for businesses to overcome:

  • Geographical Complexity
    • Indonesia comprises over 17,000 islands, and delivering to remote and outlying locations involves navigating treacherous waters and challenging terrains, often with limited infrastructure.
  • Traffic Congestion
    • Significant cities like Jakarta and Surabaya have extreme traffic congestion, leading to delayed deliveries and escalating operational costs.
  • Addressing Issues
    • The standardisation of addresses remains an area for improvement in many parts of Indonesia. It compels delivery companies to rely on landmarks and local knowledge for precise deliveries.
  • Weather Conditions
    • Indonesia’s tropical climate introduces a degree of unpredictability with heavy rainfall, flooding, and other weather-related disruptions affecting delivery schedules.
  • Security Concerns
    • Theft and pilferage during last-mile deliveries are concerns, particularly in urban areas.

Overcoming Last Mile Delivery Challenges

For Singaporean businesses looking to thrive in Indonesia’s e-commerce landscape, it is imperative to devise innovative strategies to conquer these challenges:

  • Local Partnerships
    • Forge collaborates with established local logistics providers who possess an in-depth understanding of the Indonesian market and the capability to navigate its unique challenges adeptly.
  • Technology Integration
    • Implement advanced logistics technology solutions like route optimisation software and GPS tracking to enhance delivery efficiency and accuracy.
  • Alternative Delivery Methods
    • Explore alternative delivery methods, such as motorcycle couriers and drone deliveries, to ensure agility and speed, particularly in congested urban areas.
  • Address Verification Solutions
    • Investment in cutting-edge address verification solutions is crucial to secure precise deliveries, even in regions with non-standardised addresses.
  • Customer Communication
    • A pivotal strategy is keeping customers well-informed regarding their delivery status through SMS updates or dedicated mobile apps. Effective communication helps manage expectations and mitigate dissatisfaction.
  • Adaptability
    • Flexibility and adaptability are key in a diverse and culturally rich country like Indonesia. Businesses must be prepared to adapt to local customs and preferences, including accommodating cash-on-delivery services in certain regions.

Indonesia’s Top 10 Last-Mile Delivery Companies

Let’s take a closer look at these top 10 last-mile delivery companies.

  • JNE (Jalur Nugraha Ekakurir)
      • JNE is one of Indonesia’s largest courier and logistics companies, offering nationwide coverage and various delivery services.
  • TIKI (Citra Van Titipan Kilat)
      • TIKI is known for its express delivery services and widespread network of service points across Indonesia.
  • Pos Indonesia
      • The national postal service provider in Indonesia, Pos Indonesia, offers various delivery options, including standard mail and express services.
  • Go-Send
      • Part of the Gojek ecosystem, Go-Send provides on-demand courier and delivery services through its mobile app.
  • GrabExpress
      • GrabExpress, a subsidiary of Grab, is another popular on-demand delivery service offering courier and express options.
  • Ninja Xpress
      • Ninja Xpress focuses on e-commerce logistics, offering services tailored to the needs of online businesses.
  • Anteraja
      • Anteraja is the logistics arm of Bukalapak, one of Indonesia’s leading e-commerce platforms, providing delivery services for both Bukalapak and external clients.
  • SiCepat
      • SiCepat is a courier and logistics company with a strong presence in the Indonesian market, specialising in speedy deliveries.
  • Lion Parcel
      • Lion Parcel is a courier and logistics company that caters to e-commerce businesses, providing efficient last-mile delivery solutions.
  • J&T Express
    • Known for its extensive network and fast delivery services, J&T Express is a popular choice for e-commerce companies in Indonesia.

Note: Inclusion in this list does not constitute an endorsement by Luwjistik. The companies listed here are selected by their general popularity. If we still need to include any, please let us know.

How Does Luwjistik Help

Luwjistik represents an innovative logistics platform solution designed to streamline operations and foster connections between businesses and a network of service providers. It offers a comprehensive platform to simplify decision-making when choosing the ideal last-mile delivery company in Indonesia and to help you enter the last-mile delivery market in Indonesia.

Here’s how Luwjistik can be of assistance:

  • Unified API
    • Luwjistik’s Unified API simplifies your delivery operations by allowing seamless integration with multiple delivery service providers via a single interface. This simplification reduces complexity, making comparing and selecting the most suitable last-mile partner easier, streamlining your supply chain and logistics processes without additional resources.
  • Marketplace
    • Luwjistik’s Marketplace provides logistics service providers with access to a diverse marketplace partnering with over 80 providers and spanning 22 countries, including Indonesia. This extensive network offers various last-mile options and transparent cost management, facilitating informed decision-making.
  • L-Control
    • L-Control, a key feature of Luwjistik, empowers logistics service providers with flexible control over cross-border services and volumes. It offers modular and Smart Routing International (SRI) options, enabling alignment of your delivery strategy with budget and profitability goals while expanding your logistics and supply chain capabilities in Indonesia. Additionally, it optimises delivery routes, providing insights into the performance and capabilities of potential delivery providers.

To embark on a transformative journey and explore these strategic logistics solutions, please visit our website at or contact our representative at today.