Luwjistik CEO and Co-Founder Syed Ali Ridha Madihid presented his insights on “Tech-Driven Customer Experience for Cross-Border Success” at the World Mail & Express Conference at the KL Hilton in Kuala Lumpur on 19 September 2023
Key Takeaways
- Companies that successfully implement a customer experience strategy achieve higher customer satisfaction rates, reduced customer churn and increased revenues.
- Customer service is no longer the sole focus of the customer experience. Customer experience brings new ways to strengthen customer relationships through technology.
- Customer expectations are rising faster than the speed at which companies can improve their customer experience. Customers expect every interaction, end-to-end, to have the best experience with any company.
Presentation Highlights
- Six reasons why customer experience matters in logistics
- Seven ways shippers can provide good customer experience
- Common issues impacting customer experience in cross-border flows
- 21 essential technology tools to improve cross-border customer experience
