Essential Guide To Taiwan’s EZ WAY App For Customs Clearance

What is the EZ WAY App

EZ WAY is an Android and Apple app for consignees in Taiwan to manage pre-registration and pre-consignee customs clearance for goods imported into Taiwan.

It was launched by the Ministry of Finance of Taiwan in 2021 to simplify complex customs declaration authorisation issues with Real-Name Authentication (RNA)

All consignees in Taiwan, including citizens and non-citizens, are required to undergo pre-registration and pre-consignee clearance for imported shipments in EZ WAY.

Therefore, it is essential for all logistics companies and their consignees importing goods into Taiwan to understand EZWAY better. That’s why we are providing the following information:

What is RNA and EZ WAY?

Effective July 1st 2022, Taiwan’s Customs Administration implemented the Real-Name Authentication (RNA) mechanism.

The RNA mechanism aims to increase transparency by authenticating deliveries and avoiding fake or stolen identities in cases where some consignees would attempt to import packages by using the identity of another to avoid Taiwan’s tariffs or other duties.

RNA is done through the EZWAY mobile application, launched in 2018, to integrate the information of multiple parties involved in customs clearance in the supply chain, simplify handling customs declaration authorisation issues, and protect the public’s personal information.

Through EZ WAY, consignees in Taiwan are required to be the formal importer of record (IOR) for all imported packages, including business-to-business and consumer-to-consumer shipments. Consignees can also use EZ WAY for all types of shipments, excluding documents.

The application is available for download on both Android and Apple phones.

How to Register with EZ WAY

All consignees of shipments entering Taiwan must download the EZ WAY application and go through a one-time registration with their mobile number.

With this, consignees in Taiwan will not need to provide any copies of their identification to clear their imports at customs moving forward.

Consignees must carry out the pre-authentication process through the EZ WAY application for each shipment; otherwise, authorities will reject the parcel at customs. Should the consignee not pre-register and pre-authenticate the shipments within 7 days of arrival, the goods will be returned to the shipper. Bond storage charges may apply during the period when the shipment was held.

What is Your Role as a Logistics Service Provider

If shipping to Taiwan, you must ensure your consignees have downloaded the EZ WAY application and signed up for RNA before sending the shipment.

When uploading the shipment order, ensure you input the same information your consignee has put into EZ WAY.

Step-by-Step Guide to Setting Up and Using EZ WAY

Taiwan’s Customs Administration has published a step-by-step guide for consignees from setting up EZ WAY to using the application for customs clearance. You can share it with your consignees in Taiwan. The link to it is here.