What Are Last-Mile Delivery Companies
A last-mile delivery company is a logistics and transportation service provider that focuses on the final leg of the delivery process, ensuring that goods are efficiently and safely delivered from a distribution centre or fulfilment centre to the end consumer’s doorstep. Examples of last-mile companies in Malaysia include Pos Malaysia, GDEX and City Link Express.
The “last mile” refers to the final stage of the supply chain, and it is often considered one of the most critical and challenging aspects of the entire delivery process.
Example of Last-Mile Delivery Process
|Order Processing: The customer places an order online or through a retailer’s platform. The order details are processed, and a delivery request is generated.
|Warehouse Fulfillment: Products are picked, packed, and prepared for shipment at the distribution or fulfilment centre.
|Dispatch: The delivery request is sent to the last-mile delivery provider. The provider dispatches a delivery vehicle (e.g., van or truck) to transport the goods.
|Loading: Products are loaded onto the delivery vehicle, and the driver is provided with the necessary details, including the delivery route and any specific customer instructions.
|En Route: The delivery vehicle travels from the distribution centre to the delivery area, following an optimised route to minimise time and fuel consumption.
|Real-Time Tracking: Customers may receive notifications and use real-time tracking to monitor the progress of their delivery.
|Arrival at Delivery Area: The delivery vehicle arrives in the designated area, neighbourhood, or region.
|Last-Mile Routing: The driver optimises the delivery route within the local area, possibly using technology to navigate efficiently to each delivery point.
|Delivery Attempt: The driver delivers the package to the customer’s doorstep. If the customer is unavailable, the driver may leave a notification or attempt redelivery later.
|Customer Confirmation: The customer acknowledges the successful delivery, either through a signature, mobile app confirmation, or other means.
Profiles of Last-Mile Delivery Companies in Malaysia
Incorporation into this list should not be construed as a formal endorsement by Luwjistik. The companies featured here have been chosen based on their overall popularity. If there are any omissions, we welcome your feedback.
Pos Malaysia Berhad
Pos Malaysia Berhad, the nation’s renowned postal service provider, has a rich history dating back to its establishment in 1800. They offer a comprehensive range of parcel delivery services within Malaysia and internationally.
Pos Malaysia ensures widespread coverage with a vast nationwide network of post offices and strategic partnerships. The company has embraced technology, offering advanced tracking and trace services and collaborating with leading e-commerce platforms to provide convenient and efficient deliveries.
- Extensive network with numerous post offices and partners.
- Established brand with a long history.
- Embracing technology for convenient tracking and partnerships with e-commerce platforms.
Pos Malaysia Berhad’s strategy revolves around leveraging its wide-reaching network and technological advancements to provide comprehensive and reliable services to individual and business customers. By partnering with e-commerce platforms, they tap into the growing online shopping trend.
- Pos Laju: The express courier service, known for swift and secure domestic and international deliveries.
- SendParcel: A go-to choice for e-commerce sellers, providing efficient domestic and international shipping solutions, bridging the gap between businesses and customers.
GD Express Sdn Bhd (GDEX)
GDEX is a prominent courier company in Malaysia known for its speed and reliability. They boast an extensive network and a fleet of delivery vehicles, catering to various delivery needs, from express to international services. GDEX’s commitment to technological advancements has made it a favourite among e-commerce businesses, facilitating seamless logistics.
- Known for speed and reliability in parcel delivery.
- Impressive network and a fleet of delivery vehicles.
- Technology-driven approach with track and trace services.
GDEX’s strategy revolves around providing quick and reliable parcel delivery services, particularly appealing to e-commerce businesses prioritising timely logistics. Their continuous investments in technology enhance efficiency and customer satisfaction.
- GDEX Same Day: Swift same-day delivery for urgent shipments within Malaysia.
- GDEX Next Day: Cost-effective door-to-door delivery across Malaysia.
- DEX Cash On Delivery: Competitive advantage with convenient payment options.
Established in 1979, City-Link Express is a well-regarded courier company in Malaysia. They specialise in domestic and international parcel delivery services, with a strong emphasis on timeliness and security. City-Link’s innovative approach includes a user-friendly online tracking system and flexible delivery options.
- Strong focus on timeliness and security.
- User-friendly online tracking system.
- Flexible delivery options to cater to diverse customer needs.
City-Link Express places a strong emphasis on timely and secure deliveries. Their approach incorporates a user-friendly online tracking system, which enhances customer experience and trust. They offer flexible delivery options to adapt to various customer requirements.
- Same Day Delivery: Swift same-day delivery within the Klang Valley for urgent shipments.
- E-Commerce Integration: Seamless integration with your E-Commerce web store for efficient order processing.
- Air & Sea Freight: Reliable international delivery services to East Malaysia and overseas destinations for shipments up to 45kg.
J&T Express has quickly risen to prominence in the Malaysian delivery landscape. Their focus on efficiency and affordability has made them popular among e-commerce businesses. The company’s investment in technology allows for convenient tracking and multiple delivery options, including same-day services in certain areas.
- Rapidly growing popularity.
- Cost-effective and efficient services.
- Embracing technology for convenient tracking.
J&T Express focuses on efficiency and affordability, making it an attractive option for e-commerce businesses. They prioritise technology to enhance tracking and offer multiple delivery options, including same-day services in certain areas.
- Next Day Delivery: J&T Express offers Next Day Delivery Services, ensuring that your packages reach their destination at lightning speed, meeting even the tightest of deadlines.
- Cash On Delivery: For those who prefer to pay upon delivery, J&T Express has you covered. With their “Pay Later” option, you can receive your package before parting with your hard-earned cash.
- J&T Super: J&T Express goes the extra mile with its “J&T Super” service, offering customized packaging options. This means your precious items are not only delivered swiftly but also with the utmost care and attention to detail.
DHL, a global logistics giant, is renowned for its international express services. In Malaysia, DHL Express maintains a strong presence with a comprehensive network and a reputation for timely and secure deliveries. They cater to various industries, offering specialised solutions for different business needs.
- A global logistics giant with a strong reputation.
- Comprehensive network and secure international services.
- Specialised solutions for various business needs.
DHL Express Malaysia leverages its global expertise and extensive network to provide secure and efficient international shipping services. They offer specialised solutions tailored to meet the unique needs of different industries.
- DHL Express: The gold standard for international shipping with extensive global coverage.
- DHL eCommerce: Domestic parcel delivery with end-to-end shipping solutions for high volume business customers
TNT, now part of FedEx, has a significant presence in Malaysia. They offer various services, including express delivery and freight options. TNT’s global network and reputation for reliability make it a trusted partner for businesses dealing with international shipping.
- Part of FedEx, a global courier leader.
- A wide range of services, including express and freight options.
- A reputation for reliability in international shipping.
TNT Malaysia, as part of FedEx, taps into the global resources and expertise of the parent company. They provide a wide range of services, focusing on express and freight options for businesses with international connections.
- Next Flight Out: Fast, customised collection and delivery using commercial flights and ground transport.
- Special Express: Timed, dedicated collection and delivery worldwide, even outside regular hours.
Ninja Van Malaysia
Ninja Van is known for its unique approach to parcel delivery, emphasising technology-driven solutions. Their efficient last-mile delivery and user-friendly mobile app have made them a preferred choice for online retailers. Ninja Van’s expanding coverage makes it a competitive player in the Malaysian market.
- Innovative approach with a focus on technology.
- Efficient last-mile delivery services.
- User-friendly mobile app for customer convenience.
Ninja Van Malaysia stands out with its innovative and technology-driven approach. Their system revolves around efficient last-mile delivery and a user-friendly mobile app catering to the needs of online retailers and tech-savvy customers.
- Ninja Van Lite: Tailored for businesses shipping under 150 parcels/month.
- Ninja Van Pro: Designed for high-volume businesses with 150+ parcels/month.
Skynet Worldwide (M) Sdn Bhd
Skynet is a long-established Malaysian courier industry player known for its comprehensive service offerings. They cater to domestic and international shipments and provide specialised solutions for different industries. Skynet’s vast network and commitment to customer satisfaction have earned them a loyal customer base.
- A well-established player in the Malaysian courier industry.
- Comprehensive service offerings, including express and same-day options.
- Strong network and customer satisfaction focus.
Skynet’s strategy is built on a long-established presence in the market, offering comprehensive services that meet a wide range of customer requirements. They prioritise customer satisfaction and maintain a robust network.
- Special Pick-Up & Delivery Service: Skynet offers extended service hours, weekend and holiday service, and remote area coverage. Plus, they provide dedicated trucks for heavy or bulky loads.
- Diplomat Service: Skynet offers a 24-hour door-to-door emergency delivery service for immediate deliveries. They ensure swift, reliable delivery, Whether crucial documents or time-sensitive packages.
FedEx Express, a global leader in courier services, offers its expertise in Malaysia. With a strong network and a focus on international shipping, FedEx is a reliable choice for businesses with worldwide connections. They provide various shipping options, including express and economy services.
- A global leader in courier and logistics services.
- Strong network and a reputation for reliability.
- A wide range of shipping options, including express and economy services.
FedEx Express taps into its global reputation and expertise. Their approach in Malaysia involves providing comprehensive services, catering to various shipping needs, both international and domestic.
- FedEx International First: Guaranteed early-morning international delivery to key global markets, with customs clearance and door-to-door service.
- FedEx International Priority Express: Quick cross-border shipments delivered by 10:30 or noon within 1 to 2 business days to select markets in Asia, the United States, Canada, and Europe.
- FedEx International Priority: Reliable overseas delivery by the end of the day, typically in 1 to 2 business days, covering more than 220 countries and territories.
- FedEx International Connect Plus: A cost-effective and dependable option for e-commerce and global expansion, offering timely overseas shipping to help businesses grow.
ABX Express (M) Sdn Bhd
ABX Express, which has transformed into KEX Express (Link goes to Malay page), is a Malaysian courier company that has gained recognition for its extensive domestic network. They offer various parcel delivery services, including express and same-day options. ABX Express is known for its competitive pricing and commitment to timely deliveries.
- Extensive domestic network.
- Competitive pricing and cost-effective options.
- A commitment to on-time deliveries.
ABX Express focuses on its extensive domestic network, catering to the specific needs of customers in Malaysia. They offer competitive pricing, making them a choice for those seeking cost-effective parcel delivery. Their commitment to timely deliveries enhances customer satisfaction.
- Drop-Off Your Parcel: Easily leave your parcel at one of their 100 stores or 700 touchpoints throughout Malaysia.
- EasyShip: Arrange pickups at your convenience without any upfront commitments. Control your deliveries with flexibility.
Factors for Selecting the Right Last-Mile Delivery Company
Selecting the right last-mile delivery logistics company in Malaysia requires careful consideration of various factors, including:
- Service Range: Evaluate the scope of services offered, including domestic, international, express, and specialised solutions. Choose a company that aligns with your specific needs.
- Coverage: Ensure that the company’s network covers the areas from which you intend to send or receive parcels. Extensive coverage is vital for convenience.
- Technology: Look for companies that provide online tracking, mobile apps, and user-friendly interfaces for easy parcel management.
- Customer Reviews: Check online reviews and testimonials to gauge the company’s reputation for reliability, customer service, and on-time deliveries.
- Pricing: Compare the pricing structures, additional charges, and discounts different companies offer. Consider your budget while making a decision.
- Specialised Services: Some companies offer specialised services for particular industries or delivery requirements. Assess whether these services align with your needs.
- Sustainability: As environmental concerns grow, consider companies that embrace sustainable practices, such as eco-friendly packaging and carbon-neutral delivery options.
Now that we’ve explored Malaysia’s top 10 last-mile delivery logistics companies and the factors to consider when choosing the right one, you might wonder how to simplify the decision-making process and find the perfect partner for your needs. This is where Luwjistik comes in to provide a valuable solution.
How Luwjistik Helps
Luwjistik is a logistics platform solution designed to streamline processes and establish connections between companies and a network of service providers, offering a comprehensive platform to simplify your decision-making process when choosing the right last-mile delivery logistics company in Malaysia.
Here’s how Luwjistik can assist you:
- Unified API
- Luwjistik’s Unified API simplifies your delivery operations, allowing you to integrate with multiple delivery service providers through a single interface. It reduces complexity, making comparing and selecting the right last-mile partner easier.
- Luwjistik’s Marketplace offers logistics service providers access to a diverse marketplace spanning 22 countries and featuring over 80 partners. This extensive network provides various last-mile options and transparent cost management to aid your decision-making process.
- L-Control from Luwjistik provides LSPs with flexible control over cross-border services and volumes, with modular and Smart Routing International (SRI) options. This flexibility helps align your delivery strategy with budget and profitability goals and optimise delivery routes, providing insights into potential delivery providers’ performance and capabilities.