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Top 12 Freight Forwarders in Indonesia

With its extensive archipelago of over 17,000 islands, Indonesia has a booming logistics and transportation industry. Freight forwarders play a crucial role in facilitating the movement of goods within and outside the country.

This article will explore Indonesia’s top 12 freight forwarders, providing insights into their notable services and essential company details.

Profiles of Top Freight Forwarders in Indonesia

PT. JNE Express

Website: https://www.jne.co.id/

Address: Jl. Tomang Raya No.11 Jakarta Barat 11440 Indonesia

Phone: +62 21 2927 8888

Email: customer.care@jne.co.id

JNE Express is one of Indonesia’s leading freight forwarders, offering various logistics and courier services. Their extensive network covers both domestic and international shipping.

Notable Services:

  • Domestic and international express courier services.
  • Freight forwarding and logistics solutions.
  • Warehousing and distribution.

PT. POS Indonesia (Pos Logistics)

Website: https://posindonesia.co.id/

Address: Gedung Graha Pos Indonesia, Jl. Banda No.30 Bandung

Phone: +62 21 1500 161

Email: halopos@posindonesia.co.id

POS Indonesia, known as Pos Logistics, is a state-owned company providing various logistics and freight forwarding services. They have a substantial presence across the country.

Notable Services:

  • Domestic and international courier and cargo services.
  • E-commerce fulfilment and last-mile delivery.
  • Warehousing and supply chain solutions.

PT. Samudera Indonesia Tbk

Website: https://www.samudera.id/

Address: Samudera Indonesia Building, 2nd Floor, Jl. Letjen S. Parman Kav 35 Jakarta 11480, Indonesia

Phone: +62 21 2567 6998

Email: info.sism@samudera.id

Samudera Indonesia is a publicly listed company specialising in integrated shipping and logistics services. They have a significant presence in the maritime and logistics sectors.

Notable Services:

  • Liner and container shipping.
  • Warehousing and distribution.
  • Project cargo and heavy-lift transport.

PT. Sinar Mas Agro Resources and Technology Tbk

Website: https://www.smart-tbk.com/

Address: Sinar Mas Land Plaza, Tower II, Jl. M.H. Thamrin No.51, Jakarta Pusat, Indonesia

Phone: +62 21 5033 8899

Email: TellUs@sinarmas-agri.com

Sinar Mas Agro Resources and Technology Tbk is a leading palm oil and agribusiness company. They offer a range of logistics services to support their core business.

Notable Services:

  • Bulk liquid and dry cargo logistics.
  • Plantation support services.
  • Port and terminal operations.

PT. Blue Bird Tbk (Express Logistics)

Website: https://www.bluebirdgroup.com/

Address: Jl. Mampang Prapatan Raya No.60, Jakarta 12790

Phone: +62 21 7989 000 or +62 21 7989 111

Email: info@ironbird.co.id

  1. Blue Bird Tbk is renowned for its taxi services but also has a logistics arm, Express Logistics. They provide a variety of freight solutions.

Notable Services:

  • General Cargo Transport
  • Heavy Cargo Transport

PT. Garuda Indonesia Cargo

Website: https://cargo.garuda-indonesia.com/

Address: Soekarno Hatta International Airport, Tangerang 15111, Indonesia.

Phone: +62 21 2351 9090

P.O Box: P.O. Box 1004, TNG BUSH

Garuda Indonesia Cargo is the cargo division of the national carrier, Garuda Indonesia. They specialise in air freight and logistics services.

Notable Services:

  • Air cargo services.
  • Warehousing and handling.
  • Customs brokerage and documentation.

PT. Yusen Logistics Indonesia

Website: https://www.yusen-logistics.com/id_en/

Address: Temas Buidling, 3A Floor, Jl. Yos Sudarso Kav. 33 Sunter Jaya, North Jakarta 14350, Indonesia

Phone: +62 21 2265 1000

Email: ylid.ml.iff.bd@id.yusen-logistics.com

Yusen Logistics Indonesia is a subsidiary of the global Yusen Logistics group. They offer comprehensive supply chain and logistics solutions.

Notable Services:

  • International freight forwarding.
  • Contract logistics and distribution.
  • Value-added services, including e-commerce fulfilment.

PT IMC Pelita Logistik Tbk

Website: https://www.imcpelitalog.com/customers/

Address: Menara Astra, 23rd Floor, Jl. Jenderal Sudirman No.Kav 5-6, RT.10/RW.11, Karet Tengsin, Tanah Abang, Central Jakarta City, Jakarta 10250

Phone: +62 21 8060 0800

Email: corsec@ptpss.co.id

PT IMC Pelita Logistik Tbk is a shipping and logistics company focused on bulk cargo transportation.

Notable Services:

  • Dry bulk and liquid cargo shipping.
  • Port and terminal operations.
  • Freight and logistics services.

PT. Expeditors Indonesia

Website: https://www.expeditors.com/

Address: Graha Indochem, 5th Floor, Jl. Pantai Indah Kapuk Boulevard, Kav. SSB/E Jakarta, RT.6/RW.2, Kamal Muara, Penjaringan, North Jakarta, 14470, Indonesia

Phone: +62 31 5694 8660

Email: infoindonesia@expeditors.com

  1. Expeditors Indonesia is part of the global Expeditors International group, specialising in international logistics and supply chain services.

Notable Services:

  • Customs brokerage and compliance.
  • Air and ocean freight forwarding.
  • Project logistics and trade consulting.

PT. Maersk Line Indonesia

Website: https://www.maersk.com/

Address: International Financial Center Tower 2 (IFC 2 Tower) 41st Fl, Jl. Jendral Sudirman Kav 22-23, 12920, Jakarta, Indonesia

Phone: +62 21 5093 9470

Email: twillsupport@maersk.com

Maersk Line Indonesia is part of the Maersk Group and is a leading container shipping and logistics company with a global reach.

Notable Services:

  • Container shipping and logistics.
  • Reefer cargo solutions.
  • Supply chain management and customs clearance.

PT. Kuehne + Nagel

Website: https://www.kuehne-nagel.com/

Address: Noble House 17/F RT.5/RW.2, Kuningan, East Kuningan Setiabudi, South Jakarta City, Jakarta, Daerah Khusus Ibukota Jakarta 12950

Phone: +62 21 2978 3108

Email: info.jakarta@kuehne-nagel.com

Kuehne + Nagel is a global logistics provider offering various logistics services, including air and ocean freight, contract logistics, and more.

Notable Services:

  • Air and sea freight forwarding.
  • Contract logistics and warehousing.
  • E-commerce and pharmaceutical logistics.

PT. DHL Global Forwarding Indonesia

Website: https://www.logistics.dhl/id-en/home.html

Address: DHL Global Forwarding Building, Jl. Raya Cakung Cilincing KM 1.5, Jakarta Utara, Indonesia

Phone: +62 21 4005 5100

Email: edgid-dgf-ip@dhl.com

DHL Global Forwarding is a part of the DHL group and provides a range of freight forwarding and supply chain solutions.

Notable Services:

  • Air and ocean freight services.
  • Temperature-controlled logistics.
  • Project cargo and trade compliance services.

Note: Please note that inclusion in this list does not imply an official endorsement by Luwjistik. These companies have been selected based on their widespread popularity and general opinion. We value your input if you believe any deserving ones have been left out.

Factors for Evaluating Freight Forwarders in Indonesia

Selecting the right freight forwarder is crucial for a smooth and cost-effective supply chain operation. In the context of Indonesia’s diverse logistics landscape, here are some essential factors to consider when evaluating freight forwarders:

A. Experience and Expertise

One of the primary factors to consider is the freight forwarder’s experience and expertise in handling various types of cargo and the specific needs of your industry. Look for forwarders with a proven track record in your particular niche, whether shipping, pharmaceuticals, e-commerce, or heavy machinery.

B. Network and Coverage

The scope of a freight forwarder’s network can significantly impact your business. A well-connected forwarder can provide extensive reach and accessibility to diverse transportation modes, ensuring efficient domestic and international shipping.

C. Technology and Tracking

In today’s digital age, transparency and real-time tracking of shipments are paramount. Freight forwarders with advanced technology platforms and tracking systems provide better visibility and control over your cargo.

D. Compliance and Certifications

Verify that the freight forwarder complies with all relevant regulations and holds necessary certifications. International shipments should be well-versed in customs procedures and trade compliance.

E. Financial Stability

The financial stability of your chosen forwarder is a critical consideration. A financially secure forwarder is more likely to invest the necessary infrastructure and resources to handle your shipments effectively.

F. Customer Service

Exceptional customer service can make a significant difference when issues or questions arise. Evaluate the forwarder’s responsiveness, accessibility, and the availability of a dedicated account manager.

G. References and Reviews

Seek references and read reviews from other clients. It can provide valuable insights into a freight forwarder’s performance, reliability, and customer satisfaction.

H. Cost and Transparency

While cost is essential, it should not be the sole determinant. Evaluate the forwarder’s pricing structure and ensure there is transparency in the pricing. Hidden fees and unclear pricing can lead to unexpected costs.

I. Insurance and Risk Management

Assess the forwarder’s insurance coverage and risk management practices. Your cargo must be adequately insured in case of unforeseen events during transit.

J. Environmental and Sustainability Initiatives

With increasing global awareness of sustainability and environmental responsibility, consider a forwarder’s commitment to sustainable practices, such as fuel-efficient transportation and reduced carbon emissions.

K. Emergency Response and Contingency Plans

In the unpredictable world of logistics, having robust emergency response and contingency plans can be a lifesaver. Ensure your chosen forwarder has strategies to address unforeseen disruptions and minimise downtime.

L. Transparency and Contracts

Ensure all terms and conditions are clearly outlined in your contract, including responsibilities, liabilities, and dispute resolution procedures. A transparent contract can prevent misunderstandings in the future.

How Luwjistik Helps

Luwjistik, the logistics platform solution, simplifies processes and establishes connections between companies and a network of service providers. It offers a comprehensive platform to streamline decision-making when selecting the right freight forwarder or forwarding agent in Indonesia.

Here’s how Luwjistik can be of help:

  • Unified API
    • Luwjistik optimises your delivery operations by providing a Unified API, enabling seamless integration with multiple delivery service providers via a single interface. This simplification reduces complexity, making it easier to evaluate and choose the most suitable freight forwarders worldwide, including in Indonesia. It boosts the efficiency of your supply chain and logistics processes without the need for additional resources.
  • Marketplace
    • Luwjistik’s Marketplace connects logistics service providers to an extensive network of over 80 partners across 22 countries, including Indonesia. This vast network offers a wide array of freight forwarders as options and ensures transparent cost management to facilitate well-informed decision-making.
  • L-Freight
    • L-Freight offers an all-in-one platform for businesses aiming to expand their freight operations. This platform streamlines the selection of suitable freight, the submission of comprehensive shipment orders, and the efficient management of customs documentation. It also delivers cost-saving benefits through group buy rates, enabling businesses to optimise transportation costs and enhance operational efficiency for cargo shipments within a unified logistics framework.

To embark on a transformative journey and explore these strategic logistics approaches, please visit our website at luwjistik.com or contact our representative at commercial@luwjistik.com today.