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Top 12 Freight Forwarders in Malaysia for 2024

What are Freight Forwarders in Malaysia

Freight forwarders (sometimes called forwarding agents) are a crucial link in the supply chain and are responsible for coordinating the various aspects of shipping, including planning, documentation, customs clearance, and transportation.

They serve as intermediaries, bridging the gap between shippers (exporters or importers) and carriers (shipping lines, airlines, trucking companies, etc.). These professionals are independent experts in the logistics industry, possessing a comprehensive understanding of the intricacies involved in shipping goods internationally.

Purpose of a Freight Forwarder

At its core, the purpose of a freight forwarder is to simplify the complex process of international shipping and logistics for their clients. Their overarching goal is to ensure that goods are transported from the point of origin to the destination efficiently, cost-effectively, and in compliance with international regulations.

Freight forwarders, or forwarding agents, in Malaysia typically do not own or operate vehicles (e.g., trucks, ships, or aeroplanes) but act as independent go-betweens for the shippers (the individuals or companies sending goods) and the carriers (the companies providing transportation services).

In this article, we will outline the top freight forwarders in Malaysia, their competitive advantages and a guide to choosing the right one for your business.

Profiles of Freight Forwarders in Malaysia

1. DHL Global Forwarding

Website: DHL Global Forwarding

Address: Level 9, MCT Tower, One City, Jalan USJ 25/1

Subang Jaya, 47650, Selangor, Malaysia

Email: Contact Form

Phone Number: +603 8020 2000

Year: 1969

Founders: Adrian Dalsey, Larry Hillblom and Robert Lynn

DHL, a global leader in logistics and transportation, offers a comprehensive range of freight forwarding services in Malaysia, including air freight, ocean freight, road freight, and rail freight. With its extensive global network and strong track record of innovation, DHL is a trusted partner for businesses seeking seamless and efficient international shipping solutions.

2. Kuehne + Nagel

Website: Kuehne + Nagel

Address: Perindustrian Bukit Jelutong, 40150, Shah Alam, Malaysia

Email: info.kualalumpur@kuehne-nagel.com

Phone Number: +60 3 78411280

Year: 1890

Founder: August Kühne and Friedrich Nagel

Kuehne + Nagel, a Swiss multinational logistics company, provides customised freight forwarding solutions tailored to the specific needs of its clients. The company’s expertise spans air freight, ocean freight, contract logistics, and land transport, making it a versatile partner for businesses engaged in various international trade activities.

3. DB Schenker

Website: DB Schenker

Address: Lot No. 1&3, Persiaran Pasak Bumi, Bukit Jelutong Industrial Park Section U8, 40150 Shah Alam, Selangor, Malaysia

Email: Info.malaysia@dbschenker.com

Phone Number: +60 3 7949 7888

Year: 1872

Founder: Gottfried Schenker

DB Schenker, a subsidiary of German Railways, is a leading global provider of logistics services, including freight forwarding. The company offers a comprehensive range of transportation solutions, including air, sea, and land transport, as well as value-added services such as warehousing and customs clearance.

4. CEVA Logistics

Website: CEVA Logistics

Address: Lot 9A Jalan Tiang U8/92, 40150, Bukit Jelutong Industrial Park, Shah Alam, Malaysia

Email: Contact Form

Phone Number: +60 3 5036 8000

Year: 1946

Founder: Ken Thomas

CEVA Logistics, a French multinational logistics company, provides a wide range of freight forwarding services, including air freight, ocean freight, contract logistics, and last-mile delivery. The company’s expertise lies in managing complex supply chains and optimising logistics processes for businesses across various industries.

5. Nippon Express

Website: Nippon Express

Address: Lot 72,Persiaran Jubli Perak, Seksyen 22, 40300 Shah Alam, Selangor Darul Ehsan, Malaysia.

Email: Contact Form

Phone Number: +60 3 5033 1111

Year: 1937

Nippon Express, a Japanese multinational logistics company, is a leading provider of freight forwarding services in Malaysia. The company offers a comprehensive range of transportation solutions, including air, sea, and land transport, as well as value-added services such as warehousing and customs clearance.

6. GEODIS

Website: GEODIS

Address: 9 Jalan Anggerik Mokara Seksyen, Kota Kemuning, 50460 Kuala Lumpur, Malaysia

Email: Contact Form

Phone Number: +60 3 5131 8201

Year: 1904

Founder: Emile Calberson

GEODIS, a French multinational logistics company, provides a wide range of freight forwarding services, including air freight, ocean freight, contract logistics, and supply chain management. The company’s expertise lies in designing and implementing customised logistics solutions for businesses of all sizes.

7. Bollore Logistics

Website: Bollore Logistics

Address: Lot 607, 3rd & 4th Floor Jalan Lagoon Selatan, Bandar Sunway, 47500 Subang Jaya

Email: Contact Form or marketing-communication@bollore.com

Phone Number: +60 3 56 31 83 80

Year: 1986

Bollore Logistics, a French multinational logistics company, is a leading provider of freight forwarding services in Malaysia. The company offers a comprehensive range of transportation solutions, including air, sea, and land transport, as well as value-added services such as warehousing and customs clearance.

8. Hellmann Worldwide Logistics

Website: Hellmann Worldwide Logistics

Address: Jalan USJ 25-1 Suite D-5-2, 3 & 3A, Level 5 , Block D, SkyPark One City, 47650 Subang Jaya, Malaysia

Email: ronnie.boey@hellmann.com

Phone Number: +60 3 5115 9932

Year: 1871

Founder: Carl Heinrich Hellmann

Hellmann Worldwide Logistics, a German multinational logistics company, provides a wide range of freight forwarding services, including air freight, ocean freight, contract logistics, and supply chain management. The company’s expertise lies in designing and implementing end-to-end logistics solutions for businesses across various industries.

9. Expeditors

Website: Expeditors

Address: Level 11, Tower 2, Wisma AmFirst, Jalan SS 7/15, Kelena Jaya, Petaling Jaya, Selangor Darul Ehsan 47301 Malaysia

Email: requests.kualalumpur@expeditors.com

Phone Number: +60 3 8787 3888

Year: 1979

Founder: Peter Rose, James Wang, Kevin Walsh, Hank Wong, George Ho, Robert Chiarito, and Glenn Alger

Expeditors, an American multinational logistics company, provides a comprehensive range of freight forwarding services, including air freight, ocean freight, contract logistics, and customs brokerage. The company’s expertise lies in managing the complexities of global supply chains and providing tailored solutions for its clients.

10. Kerry Logistics

Website: Kerry Logistics

Address: Lot 844 1st Floor Jalan Subang 7, Taman Perindustrian Subang, 47500 Subang Jaya, Selangor, Malaysia

Email: contact.malaysia@kerrylogistics.com

Phone Number: +60 3 8023 8266

Year: 1981

Kerry Logistics, a Hong Kong multinational logistics company, provides a wide range of freight forwarding services, including air freight, ocean freight, contract logistics, and supply chain management. The company’s expertise lies in designing and implementing customised logistics solutions for businesses in Asia and beyond.

Factors for Evaluating Freight Forwarders in Malaysia 

Selecting the right freight forwarder or forwarding agent as a partner in Malaysia is crucial for the success of your supply chain and logistics operations. Here are some key factors to consider.

1. Experience and Reputation

How long has the company been in operation, and what is its reputation in the industry? Check for customer reviews and references to gauge their track record.

2. Licensing and Accreditation

Ensure the freight forwarder is appropriately licensed and accredited by relevant authorities, such as the Malaysian International Shipping Corporation (MISC) or the Malaysian Association of Freight Forwarders (MAFF).

3. Global Network

Evaluate the freight forwarder’s international presence and partnerships. A strong global network can help with international shipments.

4. Range of Services

Assess the services offered, including air and ocean freight, customs clearance, warehousing, and supply chain management. Choose a forwarder that aligns with your specific needs.

5. Specialisation

Determine if the freight forwarder specialises in the specific industries or types of cargo you need, such as perishables, hazardous materials, or oversized cargo. Their expertise can be valuable.

6. Technology and Tracking

Check if they use advanced technology for shipment tracking, real-time visibility, and client communication. This is crucial for transparency.

7. Customs Compliance

Verify their knowledge and experience with customs regulations and clearance procedures in Malaysia. Ensuring compliance is essential to prevent delays and fines.

8. Insurance Coverage

Inquire about their cargo insurance options. A reliable freight forwarder should offer insurance to protect your shipments.

9. Cost Transparency

Understand their pricing structure and how costs are determined. Ensure there are no hidden fees or surprises.

10. Communication

Effective communication is vital. Evaluate their responsiveness and willingness to provide updates and address concerns promptly.

11. Financial Stability

Assess the financial stability of the forwarder to ensure they can meet their obligations and provide financial security for your shipments.

12. Local Knowledge

In the case of Malaysia, local knowledge of customs procedures, regulations, and infrastructure is crucial. A forwarder with a strong local presence can navigate these effectively.

13. References and Testimonials

Request references from their existing clients or look for testimonials that can vouch for their performance.

14. Capacity and Resources

Confirm that the forwarder has the necessary resources to handle your cargo efficiently, such as equipment and warehousing facilities.

15. Sustainability and Environmental Practices

If environmental responsibility is a concern, inquire about their sustainability practices and efforts to reduce the carbon footprint of your shipments.

16. Dispute Resolution

Understand their dispute resolution procedures and your recourse in case of a dispute or claim.

17. Compliance with International Standards

Ensure the forwarder complies with international standards and best logistics and freight forwarding practices.

How Luwjistik Helps

Luwjistik is a logistics platform solution designed to streamline processes and establish connections between companies and a network of service providers, offering a comprehensive platform to simplify your decision-making process when choosing the proper freight forwarder or forwarding agent in Malaysia.

Here’s how Luwjistik can assist you:

  • Unified API
    • Luwjistik streamlines your delivery operations by offering a Unified API, allowing seamless integration with multiple delivery service providers through a single interface. This simplification reduces complexity, making it easier to compare and select the most suitable freight forwarders worldwide, including Malaysia. It enhances the efficiency of your supply chain and logistics processes without additional resources.
  • Marketplace
    • Luwjistik’s Marketplace connects logistics service providers to a diverse network of over 80 partners across 22 countries and Singapore. This extensive network offers a wide range of freight forwarders as options and transparent cost management to facilitate well-informed decision-making.
  • L-Freight
    • L-Freight offers an all-in-one platform for businesses seeking to scale their freight operations. This platform streamlines selecting suitable freight, submitting comprehensive shipment orders, and efficiently managing customs documentation. It also provides cost-saving benefits through group buy rates, allowing businesses to optimise transportation costs, thus improving operational efficiency for cargo shipments within a single logistics framework. 

To embark on a transformative journey and explore these strategic logistics approaches, visit our website at luwjistik.com or contact our representative at commercial@luwjistik.com today.